FREQUENTLY ASKED QUESTIONS ABOUT STEALTH BROADBAND
Frequently asked questions
YES! We ACTUALLY mean unlimited data when we say it. No slow downs, 100% advertised speed, 100% of the time.
The only fees you will see on your bill are occupation taxes in certain towns.
An installation can take anywhere from one to three hours.
Yes. You or another adult (18+) must be present during the installation process.
At this time, we do not expect to increase your rates.
Yes! We also offer telephone services in certain areas.
After the two years, you will have an opportunity to call in and re-sign your contract. Then you will be locked into the price again.
We have obtained permits to use the city’s public right-of-ways.
A right-of-way is a portion of your property that the city owns to access city utilities. It allows passage over or through property owned by someone else, usually based on an easement. The city has allowed us to use these rights-of-way to build our fiber network in your community.
The “white box” is a vault that holds fiber optic cable powering homes in your neighborhood with super-fast Internet! All vaults should be installed level with the ground and can be driven over with a mower. Once construction is complete, access to the vault by Stealth technicians will be infrequent. If you have any questions or concerns about the vault or the condition of your yard, please contact us at 402-347-1010.
The “green box” you are referring to is a fiber optic pedestal. This pedestal holds fiber optic cable that is used to power homes in your neighborhood with super-fast Internet! We try to locate pedestals in an area that will not impede access to your yard. As new customers sign up for service, Stealth technicians will access the pedestal to connect the customers to the fiber optic network. If you have any questions or concerns about the pedestal, or the condition of your yard, please contact us at 402-347-1010.
Photo of a Fiber Optic Pedestal
Wood stakes with markings on them are installed by Stealth engineers to tell our contractors where to place vaults and pedestals. It is very important to leave these stakes in place until construction is complete. Once construction is complete, our contractors will remove the stakes. If you have a question or concern regarding the placement of stakes, please contact us at 402-347-1010.
These flags are placed on your property in order to tell the construction crew where they can bury our fiber optic. Other companies have to mark their utility placements in order for us to avoid disturbing their underground utilities. Please see below to find out what the flag colors mean. It is very important to leave these flags in place until construction is complete. Once construction is complete, our contractors will remove the flags.
Red: Electric Power Lines, Cables, Conduit, and Lighting Cables.
Yellow: Gas, Steam, Petroleum or Gaseous Materials
Orange: Telecommunications, Cable TV, Signal Lines, Cables or Conduit.
Blue: Water
Green: Sewers and Drain Lines
Pink: Temporary Survey Markings
White: Proposed Excavation
Please check your local newspaper, our website, or Facebook page frequently for updates. You may also call 402-347-1010 to check on the progress of construction. You may also visit www.stealthbroadband.com to get signed up today!
Stealth Broadband, incorporated in 2016 by telecommunications professionals, specializes in bringing fiber-optic and wireless technologies to underserved areas of Northeast Nebraska. We provide residents and small businesses with exceptionally high speeds and no data restrictions at reasonable rates. Stealth Broadband is 100% Nebraska-owned with offices in Blair, Neligh, Norfolk, and Humphrey. We currently operate in multiple counties and are excited to expand further.
Your Internet service will continue uninterrupted. We are evaluating all areas of the current ACT network to provide speed updates and reliability enhancements. Stay tuned for more improvements!
Stealth has evaluated the speeds and pricing that ACT currently provides to customers and we do not plan to make any pricing changes to current customers.
That's up to you! Stealth Broadband provides email or automatic billing at no cost.
If you prefer a paper statement, a $5/month fee will be added to your bill.
On Saturday, April 1, ACT will be sending out billing statements for service in April on behalf of Stealth Broadband. For those that pay by check, we would ask you to remit payment to Stealth at this address:
Stealth Broadband
PO Box 634
Blair, NE 68008
For those that use ACH or automatic credit card payments, your payment will be withdrawn from your account on April 20th by ACT.
Throughout the month of April, Stealth’s billing team will be working to migrate your account to our billing system. The Stealth billing system is setup to bill on the 15th of the month for the following month. Our goal is to have all pay-by-check customers moved to our system by April 15th. On that day, May service billing statements will be emailed or mailed to each pay-by-check customer with payment due by the last day of the month.
Customers using automatic billing through either ACH or credit-card payments need to contact Stealth Broadband to enroll in our automatic billing system. Automatic payments will be posted between the 15th and the 30th of April. Beginning in May, billing will occur on the 15th of the month.
Stealth billing is available 8am to 5pm, Monday through Friday, by calling 402-347-1010 or through email at billing@stealthbroadband.com.
On Saturday, April 1, ACT will be sending out billing statements for service in April on behalf of Stealth Broadband. For those that pay by check, we would ask you to remit payment to Stealth at this address:
Stealth Broadband
PO Box 634
Blair, NE 68008
For those that use ACH or automatic credit card payments, your payment will be withdrawn from your account on April 20th by ACT.
Throughout the month of April, Stealth’s billing team will be working to migrate your account to our billing system. The Stealth billing system is setup to bill on the 15th of the month for the following month. Our goal is to have all pay-by-check customers moved to our system by April 15th. On that day, May service billing statements will be emailed or mailed to each pay-by-check customer with payment due by the last day of the month.
Customers using automatic billing through either ACH or credit-card payments need to contact Stealth Broadband to enroll in our automatic billing system. Automatic payments will be posted between the 15th and the 30th of April. Beginning in May, billing will occur on the 15th of the month.
With Stealth Broadband, automatic payments and emailed invoices are provided to customers at no cost. However, if you require a paper billing statement, customers will be charged $5.00 per statement starting with the May 15 billing statement.
Stealth billing is available 8am to 5pm, Monday through Friday, by calling 402-347-1010 or through email at billing@stealthbroadband.com.
You should call Stealth Broadband's billing department at 402-347-1010 for instructions.
A one-time payment option will be available. You can pay by check or credit card. To pay by credit card, please call 402-347-1010.
Yes, Stealth Broadband participates in the Lifeline Program, which helps families and households struggling to afford Internet service. To find out if you qualify, please visit https://www.stealthbroadband.com/lifeline.
Beginning April 1, please call 402-347-1010 or email support@stealthbroadband.com.
Stealth's helpdesk has different tiers of support. When you call in, you begin with Tier 1, which will start a support ticket and try to resolve service issues. If they are not able to solve the issue in a timely manner or need assistance, the support ticket is escalated to Tier 2. At Tier 2, the technicians have enhanced visibility into the Stealth network and will be able to provide more detailed support. In some cases, Stealth may need to request assistance from ACT during the transition phase.
Stealth’s normal response time for support calls and emails:
· Weekdays between 8am and 7pm - less that 2 hours to respond
· Weekdays and weekends between 7pm and 8am - next day response
· Weekends between 8am and 7pm – less than 4 hours to respond
ACT has successfully expanded to a lot of rural areas, and it will take some time for Stealth technicians to learn all the details of the network. This means that during the transition phase of this acquisition, Stealth will likely need extra time to diagnose service issues.